Remote Accounts Receivable Team Lead

Summary

Join our team at Nabis, the #1 Licensed Cannabis Wholesale Platform in the world, as we seek an Accounts Receivable Team Lead to oversee daily accounts receivable processes and credit operations for a diverse portfolio of retailers.

Requirements

• Bachelor’s degree in a relevant field or equivalent professional experience
• Experience coaching and mentoring employees
• Experience in B2B sectors preferred
• Proficient understanding of accounts receivable and collections procedures
• High energy, motivated, and committed with a professional demeanor
• Exceptional communication skills, both written and verbal
• Skilled in managing challenging conversations and situations with a high level of judgment, professionalism, and empathy
• Strong negotiation and problem-solving abilities
• Highly organized with meticulous attention to detail and excellent record-keeping skills. Ability to create and maintain procedural documentation
• Thrives in a fast-paced startup environment, adaptable to constant change and comfortable with ambiguity
• Proficient with Google Suite and Microsoft Office, especially Excel
• Enthusiastic about the opportunity to work in the cannabis industry

Responsibilities

• Collaborate effectively with the invoicing and operations departments, as well as with retailers and brands
• Provide real-time delivery support if payment issues arise
• Manage tasks and workflows assigned through Asana and ZenDesk platforms
• Maintain a portfolio of retailers, providing consistent and detailed updates
• Coordinate with accounting and invoicing teams to address issues related to retailer credit, discounts, and bounced checks
• Engage with retailers regarding overdue invoices, swiftly resolving any related issues
• Streamline communication between multiple parties (internal and external)
• Run quantitative reports using Excel and other data analysis tools to support AR activities
• Write and develop SOPs for departmental use
• Train new hires and provide ongoing coaching to team members to improve performance and development
• Lead brand-facing meetings to address AR-related concerns and strengthen relationships
• Triage and prioritize outreach to the account portfolio, delegating tasks as necessary
• Escalate delinquent account matters appropriately
• Keep management and brands informed of potential collection issues early in the process
• Generate weekly reports on credit and accounts receivable data at the account level, and support the accounting team with information necessary for managing allowances for doubtful accounts
• Identify invoices that are likely uncollectible and communicate effectively with all concerned parties
• Cultivate and enhance relationships with retailers to facilitate streamlined payment processes