Remote Admin Assistant, Customer Service

Summary

Join our client, an Australian company specialising in premium matte black tapware, as an Admin Assistant for the Customer Service department. Deliver exceptional email-based customer support and efficiently manage order processing with a high level of accuracy.

Requirements

• Minimum 1 year of experience using Cin7
• Previous work experience in a wholesale company specialising in tapware or brassware
• Exceptional written communication skills in English, with flawless grammar and spelling
• Strong attention to detail and high accuracy in completing tasks
• Ability to self-review work before submission
• Proactive approach to learning and skill development
• Excellent organisational skills for efficient multi-tasking, ensuring timely and accurate task completion
• Critical thinking and common sense to assess and address customer queries effectively
• Capability to recognise when to escalate queries beyond personal expertise
• Proficiency in using customer relationship management (CRM) systems and order processing software
• In-depth understanding of backorder management, with knowledge of key considerations to avoid overselling

Responsibilities

• Manage a high volume of customer inquiries via email, ensuring professional written communication
• Use tracking systems (e.g., DHL) to provide timely updates on deliveries, and understand customer follow-up reasons
• Issue invoice copies and relevant documentation upon request
• Employ strong problem-solving skills to address inquiries, ensuring all necessary information is gathered before responding
• Organise and prioritise the email inbox using tools like flags and folders to prevent missed correspondence
• Communicate clearly and concisely with clients to reduce unnecessary exchanges
• Update internal notes with detailed information to minimise follow-ups
• Accurately process a minimum of 50 orders per day
• Manage client orders through a dedicated Gmail folder
• Review purchase orders for omissions or errors before processing
• Input purchase order information into the Cin7 system with precision
• Determine and classify entries as quotes or orders
• Reconcile purchase orders with Cin7 to ensure accuracy and identify errors
• Create pick slips for in-stock items and liaise with the warehouse team
• Inform customers about out-of-stock situations and provide estimated delivery times
• Handle backorders carefully to avoid overselling and communicate any stock shortages or delays

Benefits

• Permanent work-from-home set-up
• Dayshift (Australian business hours)
• Full-time job
• HMO
• Paid leave
• Christmas Bonus equivalent to 1 month's wage (pro-rata)