Remote Associate Operations Manager

Summary

Join Control Risks as a Regional Operations Manager for CSC operations business in Nigeria and wider West Africa. The role involves driving the delivery of high-quality embedded risk consulting to clients, managing sales leads, and ensuring project administration is timely and accurate.

Requirements

• A background in delivery of security solutions to clients to a high standard within an international risk management company
• Deep knowledge of Nigeria and wider regional affairs
• Developed commercial skills in relation to the provision of risk management services in Nigeria / West Africa
• Strong data management and IT skills, with professional experience and ability in Excel
• Experience in successfully engaging with clients
• Highly developed communication skills

Responsibilities

• Developing successful client relationships
• Creation and management of sales leads
• Ensure all projects are being delivered on time and in budget
• Identify and implement operations management processes
• Ensure that embedded consultants are effectively supported by Control Risks
• Management of embedded security risk consulting projects and associated client requirements across West Africa on a day-to-day basis
• Quality control of documentation including weekly reports to clients
• In conjunction with Business Operations team, ensuring that project administration and project financial recording is timely, accurate and well presented
• Coordinating journey management, protective service (including close protection) and associated client service delivery to the highest standards. Liaison with service providers to ensure quality delivery in these areas
• Active client engagements, including site visits to ensure the service delivery standards for each project are being met. Proactive monitoring of outsourced security provider delivery to our clients
• Collaborate with a wide range of Operations Managers in the management of all engagement’s tasks throughout Europe, Middle East & Africa as required
• Delivering high quality work in response to identified needs of existing and new clients. Maintaining and expanding business relationships through collaboration with clients
• Commercial management of embedded consultancy engagements, including scoping and writing high quality proposals
• Responsible for the identification and selection of third-party suppliers and vendors. Leads the vetting and management of third-party providers across the region

Benefits

• Discretionary global bonus scheme
• Hybrid working arrangements