Operations Manager

Summary

Join USPack, a leading logistics provider, as an Operations Manager and oversee transportation services for a designated customer group. You will be responsible for managing Independent Contractors, ensuring timely delivery, and meeting client needs. This role requires strong communication, problem-solving, and route management skills. The position offers a competitive salary, benefits including health insurance, paid time off, and 401k, and opportunities for professional growth within a collaborative and inclusive work environment. Travel to customer locations is required (50-75%). The ideal candidate will possess experience with independent contractors and logistics, along with excellent interpersonal and communication skills.

Requirements

• Experience with utilizing IC’s, logistics/courier route management, route scheduling and customer service
• Excellent interpersonal skills necessary for driver and customer interactions
• Ability to effectively communicate verbally and in writing at all levels of the organization
• Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven
• Ability to understand the independent contractor relationship
• Ability to work from home with travel throughout assigned area as required
• Ability to work additional hours to deal with operational issues when necessary
• Proficient in basic MS Office Programs (Outlook, Excel, and Word)
• Maintain a valid driver’s license and clean, functional vehicle
• Ability to lift up to 50 pounds on occasion
• College Degree with some experience or a High School Diploma with equivalent combination of education and experience

Responsibilities

• Meet with Client on a frequent basis to build relationship & Complete Visit Documentation
• Review of OTD, Piece Scan and Location Scan by Account
• Creating, reviewing, and resolving service issues utilizing Delivery Incident Report’s (DIR's)
• Complete customer reports/audits
• Independent Contractor (IC) Activities
• Meet with potential IC to verify capabilities of candidate
• Meet with IC's to discuss route, stops, issues, client concerns, and scanning
• Orient IC’s to Client Standards, Standard Operating Procedure (SOP), and enter into system
• Monitor services to ensure IC’s meet all contractual requirements (apparel, paperwork, etc.)
• Assist in troubleshooting eCMobile issues
• Plan route coverage and route changes and communicate with IC
• Ensure all services are performed in a timely manner
• Gross Margin Management
• Negotiate with IC’s regarding contracted services and settlement
• Monitor Gross Margin by Account to ensure it exceeds budgeted targets
• Complete driver pays activities (Special Order Request’s (SOR's), service type adjustments, manual adjustments)
• Perform other duties as assigned

Preferred Qualifications

• Six Sigma Green Belt Certification
• Available to work extra hours, weekends, and holidays

Benefits

• 401(K)
• Health Insurance
• Disability/Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• 401(K)
• Paid Sick Time