Remote Bilingual Customer Service Associate

Summary

Join First Help Financial as a Client Relationship Associate in our fast-growing Customer Service department, working remotely within the USA. You'll provide customer service, resolve client discrepancies, and meet defined department goals.

Requirements

• Demonstrates historical career stability
• Must be willing and able to travel domestically for up to one week at a time, twice per year for company-sponsored training and team-building initiatives
• Fluent in Portuguese and English
• High level of professionalism and commitment to the job
• Detail oriented mindset
• Excellent written and verbal communication skills
• 1 year of customer service or retail experience preferred
• Ability to deescalate issues/concerns

Responsibilities

• Provide customer service regarding issues in heavy traffic call center
• Responsible for opening clients complaints
• Deescalate client issues and escalate to the appropriate manager if needed
• Resolve client discrepancies; reconcile customer disputes pertaining outstanding due balances
• Meet defined department goals and activity metrics
• Daily / weekly reporting to direct supervisor
• Provide pay off quotes to dealers and customers
• Assist clients with Insurance and registration issues
• Contact insurance companies for policy verification and other various issues
• Provide written account information as requested by customers

Benefits

• Competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more)
• Paid vacation
• 401(k) match
• Tuition reimbursement
• Social activities
• Monthly lunches
• Robust employee recognition and talent development program