Remote Bilingual Customer Service Associate

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.

Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.

Your Title: Client Relationship Associate

Your Location: Remote/Anywhere within the USA

You Report To: Customer Service Manager

Your Schedule: Monday to Friday - 9AM-1PM EST (Five weeks of training. Required to work full time during the first two weeks of training.)

Your Compensation: $18.53/hour plus a monthly performance bonus

Learn more about our awesome Customer Service Department

First Help Financial, voted and certified as a “Great Place to Work” by our workforce for three years in a row, is adding a new partner to our Customer Service department to accommodate our remarkable growth! You will be communicating with our borrowers by answering inbound calls and/ or corresponding in a fast paced, goal oriented Servicing Department.

What you will do:

Your responsibilities would be, but are not limited to:

• Provide customer service regarding issues in heavy traffic call center
• Responsible for opening clients complaints
• Deescalate client issues and escalate to the appropriate manager if needed
• Resolve client discrepancies; reconcile customer disputes pertaining outstanding due balances
• Meet defined department goals and activity metrics
• Daily / weekly reporting to direct supervisor
• Provide pay off quotes to dealers and customers
• Assist clients with Insurance and registration issues
• Contact insurance companies for policy verification and other various issues
• Provide written account information as requested by customers

What you Bring:

• Demonstrates historical career stability
• Must be willing and able to travel domestically for up to one week at a time, twice per year for company-sponsored training and team-building initiatives.
• Fluent in Portuguese and English
• High level of professionalism and commitment to the job
• Detail oriented mindset
• Excellent written and verbal communication skills
• 1 year of customer service or retail experience preferred
• Ability to deescalate issues/concerns

FHF Benefits…

• Great Perks – We offer generous salaries, competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more), paid  vacation, 401(k) match, tuition reimbursement, social activities, monthly lunches, a robust employee recognition and talent development program to enhance your career with us.
• Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
• Growth - Company growth provides unprecedented career growth.  FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth.  We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.

Diversity and Inclusion

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of gender, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.