Remote Bilingual Health Coach Manager

Summary

Join us on our mission to reverse diabetes in 100 million people. As a Bilingual Health Coach Manager, you will lead a team of health coaches providing direct care for Spanish-speaking members, ensuring safe and high-quality delivery of the Virta Treatment.

Requirements

• 3+ years people management experience
• Fluent in being able to read, write and speak Spanish, in addition to overall outstanding verbal and written communication skills
• Experience in a digital health organization or customer service support role (strongly preferred)
• Prior experience (1+ year) coaching or counseling members in a clinical and/or behavioral setting (strongly preferred)
• Strong organizational skills with attentiveness to detail

Responsibilities

• Lead a diverse team of health coaches and own team metrics and outcomes while ensuring safe and high quality delivery of the Virta Treatment
• Excel in using your Spanish language skills in various contexts, including social interactions, coaching sessions and members interactions, and professional settings with health coaches
• Increase and improve accessibility to the Virta Treatment for Spanish-speaking members through resources and written and/or chat-based communication through direct support of health coaches
• Manage coach capacity, diligently complete manager admin tasks, and support individual coach development
• Create and maintain a collaborative environment of trust, problem solving, and growth
• Encourage opportunities for teammates to collaborate, mentor each other and share best practices to elevate member care and achieve member success
• Monitor and own coach (and team) performance through monitoring key metrics to identify high performers and actively manage underperformers through coaching and performance management. Provide guidance, coaching, and consistent feedback to all teammates
• Assist and support coaches as an expert in our coaching methods, internal systems, processes, and technology
• Encourage a solution-oriented culture and work to iterate and improve on our processes
• Lead teammates through transitions and times of change with clear communication, empathy, and understanding while helping teammates understand the why and what success looks like
• Demonstrate and serve as a champion of the Virta culture and team values