Remote Bill Pay Supervisor

Summary

Join Corcentric as a Bill Pay Supervisor and lead a collaborative team to support clients with payment processing-related tasks. This work-from-home opportunity requires excellent customer service skills, an engaging phone presence, and the ability to spend significant time on the phone with clients.

Requirements

• An associate degree or equivalent professional experience
• A strong background in customer service or client support and call centers
• Experience in a lead or supervisory capacity for a customer service and call center function
• Excellent analytical skills along with the ability to create and present detailed reports
• Strong client-facing communication skills
• Ability to accurately process numerical data
• Demonstrable team management abilities
• Excellent verbal, written, and interpersonal communication skills
• Strong listening and analytical skills
• Proficiency with PC software (MS Office applications), and web-based or application-based tools
• Demonstrated ability to work well in a team environment
• Excellent problem-solving skills and the ability to exercise sound judgment

Responsibilities

• Participating in and overseeing a team that will be doing the following: Processing virtual card transactions on behalf of client base
• Defining virtual card processing instructions for suppliers
• Maximizing payment processing opportunities for clients
• Following up with suppliers that have outstanding payments that need processing
• Providing training to new joiners as well coaching to direct reports
• Effectively escalating matters and executing a process to ensure proactive issue prevention while prioritizing standard competing tasks for self and assigned team
• Functioning as an effective conduit of information and data between your direct reports, customers, and senior leadership
• Planning and leading team projects and efforts
• Participation in visioning and executing team process improvement efforts
• Providing direct supervision to your team (professional development, performance management, onboarding, etc.)
• Participating in business programs and initiatives to ensure adherence to budget, process and/or policy

Benefits

• Generous annual paid time off program that increases with tenure
• Nine paid holidays plus an annual personal holiday to recognize or celebrate an occasion that is important to you
• An annual paid day off to volunteer for causes that are near and dear to you
• Paid maternity, paternal/secondary caregiver, and adoptive parent leave
• Company-paid life and disability insurance
• 401k program with a company match
• Medical insurance plan options ranging from a traditional PPO to High Deductible Health Plan options that feature a company HSA contribution
• Dental plan – including orthodontia coverage
• Vision plan – including discount for LASIK surgery