Remote Billing Support Specialist

Summary

Join our Billing Support team to help users solve payment issues, protect their accounts, and recover in-game property. As a specialist, you'll communicate with multilingual audiences, work in alternating shifts, and have the opportunity to develop your skills within the company.

Requirements

• Secondary or higher education (students of part-time education, as well as the last courses)
• Knowledge of English and Russian at Intermediate level and above
• Advanced PC user

Responsibilities

• Support company's MMO games (World of Tanks, World of Warplanes, World of Warships, World of Tanks Blitz, etc.). Communicating with a multilingual audience on issues related to accounts and payments
• Helping users protect their accounts, prevent fraudulent activity, and recover in-game property, if needed

Benefits

• Additional Vacation days on top of the statutory minimum dependent on years of service with Wargaming Group
• Up to 8 “Trust days” per calendar year that require no medical certificate
• Career development and education opportunities within the company
• English clubs and platform for learning languages
• Premium Private Health Care
• Mental well-being program (iFeel)
• Commuting allowance
• FitPass membership
• Employee Discounts
• Personal Gaming Account
• Coffee, fruits, and snacks in the office
• Company events
• Seniority Awards
• Referral program - you can recommend the best talents to the Company and receive a reward