Business Engagement Manager

Summary

Join Harrow, a leading U.S. ophthalmic pharmaceutical company, as a Business Engagement Manager. You will manage business with new and existing customers in Ophthalmology and Retina, reporting to the VP of Posterior Portfolio. Key responsibilities include managing GPO contracts, conducting quarterly business reviews, ensuring portfolio performance, and cultivating executive leadership relationships. The role requires significant travel (up to 50%) and utilizes a CRM system for account management. This remote position is ideal for candidates with extensive experience in ophthalmic sales and strong communication skills.

Requirements

• 5-10+ years of strategic Retina and/or Ophthalmology sales experience, ophthalmic market preferred specific to Ophthalmology and Retina
• Bachelor’s degree with MBA desirable (additional years of service can replace MBA)
• Experience with execution of targeted business plans around priorities and goals
• C Suite Business Acumen for executive presentation, engagement and appropriate follow up
• Team player with a positive, can-do attitude
• Strong written, verbal and presentation communication skills including executive preparation and delivery of C Suite presentations
• Ability to think creatively in confronting issues and pursuing novel approaches to old problems
• Ability to work under pressure, meet deadlines and exercise sound business judgment with critical thinking skills and high ethical standards
• Ability to manage multiple projects simultaneously, adjusting priorities as needed and meeting deadlines
• Proficient in the use of CRMs and Microsoft Office software products

Responsibilities

• Communicate, educate, and explain posterior portfolio GPO contract offerings and updates to practices/ASCs and their leadership, using approved messaging and materials
• Serve as a liaison between Harrow and assigned accounts
• Utilize the Customer Relationship Management (CRM) system appropriately
• Execute cohesive strategies and collaborate compliantly with Marketing, Field sales, GPO, Market Access and Inside Sales
• Effectively manage assigned operating expense budget for travel and customer training
• Monitor Harrow share % of portfolio products within assigned territory or accounts
• Evaluate customer, market and competitor activity and update the organization accordingly
• Establish and maintain effective access and reimbursement initiatives and triage where appropriate
• Utilize resources to enhance productivity and provide optimal customer satisfaction
• Collaborate with the Area Sales Director and KAM Team on strategic initiatives and physician engagement

Benefits

• Remote Position
• Travel up to 50% including overnight stays