Business Operations Manager

Summary

Join the Classy from GoFundMe team as a Business Operations Manager to lead Sales Operations and Post-Sales Operations teams. This role is pivotal in fulfilling the mission to mobilize and empower the world for good.

Requirements

• Bachelor’s degree in Business, Operations, or related field
• 8+ years of experience in operations, with a focus on sales, partner, or post-sales operations, preferably within a technology or subscription-based company
• Proven experience using Salesforce to manage and optimize sales processes
• Strong analytical skills and experience working with data to drive decision-making
• Excellent communication skills, both written and verbal, with the ability to work effectively with leadership and cross-functional teams
• Demonstrated leadership experience, with the ability to manage and develop a team
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment

Responsibilities

• Manage the Sales and Post-Sales Operations functions, ensuring the Sales and CX teams are equipped with tools, processes, and insights to drive growth and efficiency
• Monitor key sales metrics and performance indicators, providing actionable insights to leadership
• Work closely with the Sales team to optimize Salesforce usage and other sales technologies
• Develop and implement strategies to streamline the sales process, from lead generation to deal closure
• Coordinate with customer experience and account management teams to maintain high customer satisfaction and retention rates while driving customer growth and expansion
• Foster a collaborative and performance-driven team culture
• Analyze and interpret data to identify trends, challenges, and opportunities for improvement across sales, partner, and post-sales operations. Provide regular reports and insights to leadership to inform strategic decisions

Benefits

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of mental and wellness programs to support employees
• Generous paid parental leave and family planning stipend
• Company provided life and disability coverages
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• ���Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company