Call Center Customer Service Representative

Summary

Join our team as a Homeowner Services Representative in a fast-paced inbound call center environment, where you'll have the opportunity to use your customer service skills to solve problems for homeowners. This is a partially remote position with some in-office hours required.

Requirements

• Self-Motivated individual that over-achieves goals set for you and your department
• Fast learner that can understand complex service to best serve the homeowner
• Resilient and positive attitude while handling many difficult interactions with homeowners
• Tech wizardry to efficiently use CHAT, EMAIL, PHONE, and client database tools seamlessly
• Strong passion for customer success and pride on resolution of homeowner concerns

Responsibilities

• Multitask across different communication platforms
• Handle many difficult interactions with homeowners
• Efficiently use CHAT, EMAIL, PHONE, and client database tools seamlessly

Benefits

• Hybrid Empowerment Plan - work in-office and partially remote based on role and requirements
• Recognized as Best Places to Work 17 years in a row!
• Fastest Growing Company - Fast Track 50 in 2020
• San Antonio-based homeowners’ association management company
• Privately-owned with over 20 years in business
• Work / Life balance
• 5 weeks of PTO to allow for rest, travel, family, and your hobbies
• Forty paid hours per year for community service activities
• 11 paid holidays
• Internal Learning and Development Management System
• Full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program
• Free medical clinic in-house (in San Antonio office – virtual appointments for other offices)
• Well-structured career track plan
• Hourly Pay $15.00, with a 6-month review for compensation increase based on performance