Remote Call Center Customer Service Representative

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Spectrum

πŸ’΅ $31k
πŸ“Remote - United States

Job highlights

Summary

Join our team as a Homeowner Services Representative in a fast-paced inbound call center environment, where you'll have the opportunity to use your customer service skills to solve problems for homeowners. This is a partially remote position with some in-office hours required.

Requirements

  • Self-Motivated individual that over-achieves goals set for you and your department
  • Fast learner that can understand complex service to best serve the homeowner
  • Resilient and positive attitude while handling many difficult interactions with homeowners
  • Tech wizardry to efficiently use CHAT, EMAIL, PHONE, and client database tools seamlessly
  • Strong passion for customer success and pride on resolution of homeowner concerns

Responsibilities

  • Multitask across different communication platforms
  • Handle many difficult interactions with homeowners
  • Efficiently use CHAT, EMAIL, PHONE, and client database tools seamlessly

Benefits

  • Hybrid Empowerment Plan - work in-office and partially remote based on role and requirements
  • Recognized as Best Places to Work 17 years in a row!
  • Fastest Growing Company - Fast Track 50 in 2020
  • San Antonio-based homeowners’ association management company
  • Privately-owned with over 20 years in business
  • Work / Life balance
  • 5 weeks of PTO to allow for rest, travel, family, and your hobbies
  • Forty paid hours per year for community service activities
  • 11 paid holidays
  • Internal Learning and Development Management System
  • Full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program
  • Free medical clinic in-house (in San Antonio office – virtual appointments for other offices)
  • Well-structured career track plan
  • Hourly Pay $15.00, with a 6-month review for compensation increase based on performance

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