Remote Care Partner

Summary

Join Thyme Care as a Care Partner to guide members with cancer throughout their journey, providing support and resources while maintaining a schedule that includes lunch and two breaks.

Requirements

• Have completed virtual onboarding and training (three weeks long) and be up to speed on Thyme Care systems, tools, technology, partners, and expectations after three months
• Be able to identify and prioritize a member's needs and know where to go to get them help
• Follow Care Team policies and procedures, escalation pathways, best practices, and highest standards
• Be a valuable partner to our members, guiding them to the right resources and information to support them throughout their care journey
• Be on the lookout to improve the experience, quality, and outcomes of our work with members

Responsibilities

• Talk to, navigate, and guide our members who have cancer throughout their journey
• Reach out to our members by phone, text, video, and email to check in on their needs
• Get support connecting with providers or resources for members if needed
• Help members schedule health and wellness visits with our provider team
• Conduct survey assessments to determine changes in member's health, needs, goals, and values for advanced care planning

Benefits

Paid time off