Remote Client Experience Administrator

Summary

Join our team at Revenue Enterprises, a Customer Service Contact Center that supports healthcare clients, and play a unique role in changing healthcare for the better. As a Client Experience Administrator (CEA), you will work to support CES and OPS teams on assigned clients by performing administrative updates, attending client meetings, and working reports.

Requirements

• Must be able to sit for work 6-8 hours per day
• 2 day in office per week requirement at the Denver/Aurora location
• Able to lift 3-20 lbs
• Typing skills 45+ words per minute
• Intermediate to Advanced Microsoft EXCEL skills
• Ability to read and interpret information
• Ability to communicate verbally and in writing with various individuals and clients
• Ability to analyze data and report on findings to Management and Clients

Responsibilities

• Perform administrative updates
• Attend client meetings as needed
• Work reports
• Respond to internal and external client emails professionally and promptly
• Process tasks to send to the client to help resolve outstanding accounts
• Work on internal reports on accounts
• Distribute client emails to the REL team
• Help locate new addresses for patients and send out new notices as appropriate
• Update status on accounts due to bankruptcy or deceased notifications
• Mail reports and statements to clients adhering to the REL outbound mail process ensuring a double check for HIPAA
• Send regular reports to clients as outlined and assigned
• Work certain reports to ensure REL system matches the client systems
• Ensure accounts are updated appropriately and moving as they should through the workflow
• Escalate any issues impacting accounts or clients directly to the Client Experience Manager
• Actively manage Client Access Web access for clients, including management of sign on information
• E-file documents and work regular reports
• Communicate with both internal and external clients