Renewals Specialist

Summary

Join Wrike as a Renewals Manager, focusing on customer retention across Southern Europe and Latin America. Mastery of Spanish is crucial, with Italian or Portuguese proficiency being a plus. You will collaborate with Sales and Customer Success teams to strategize retention and meet Wrike's high standards. This role demands strong negotiation skills and a passion for customer engagement. You'll manage a portfolio of renewal contracts, minimizing churn and identifying growth opportunities. Wrike offers a comprehensive training program and a supportive team environment.

Requirements

• Fluent in English and Spanish
• Excellent written and verbal communication skills
• Excellent organizational and time management skills
• Ability to handle rejection
• Technologically inclined

Responsibilities

• Quote renewal offers for Customers and ensure the CRM has accurate details and forecasts
• Work reactively on cancellation requests
• Work proactively to mitigate churn and close additional revenue
• Collaborate closely with Customer Success Managers
• Act as liaison between Finance, Sales and Customers
• Assist the Billing team with collections
• Uncover trends in subscription automation practices that can improve renewal workflow

Preferred Qualifications

• Fluency in Italian or Portuguese
• Proven and effective negotiation skills
• A growth mindset and being team oriented
• Experience in a customer-facing position, preferably sales
• Aptitude for and interest in workflow processes and automation
• Ability to succeed in a high velocity environment
• Creativity and ability to think outside the box

Benefits

• 25 days of paid vacation
• Pension scheme
• Life Insurance plan
• Health Insurance
• Income Protection
• Parental leave (26 weeks paid for birth mothers, 4 weeks for non-birth parents)
• Bike to Work scheme
• Hybrid work mode