Client Success Lead

Summary

Join Affirm, a company reinventing credit, as a CS Lead to manage merchant accounts and drive revenue growth. This high-profile role involves building strong relationships, managing contract renewals and expansions, and analyzing merchant performance to optimize programs. You will collaborate with cross-functional teams to enhance Affirm's offerings. The position requires extensive B2B client experience, strong communication and analytical skills, and experience with contract negotiations. Affirm offers competitive compensation, including a comprehensive benefits package with 100% subsidized medical coverage for you and your dependents, flexible spending stipends, and generous time off.

Requirements

• 5+ years of B2B client-facing experience; preferably in a high-tech environment
• Experience negotiating and closing commercial contracts (e.g., RFPs, renewals)
• Excellent customer relationship management skills with the ability to manage strategic accounts
• Experience in managing cross-functional projects with a high attention to detail
• Strong written (e.g. proposals, memos, e-mails) and verbal communication (e.g. presenting) skills
• Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders

Responsibilities

• Manage a portfolio of accounts across a variety of industries to foster long-term, strategic business relationships with our merchant partners
• Manage contract renewals, updating pricing, and expansions
• Deliver a proactive client management strategy to drive incremental gross merchandise value (“GMV”) along with revenue, and expand Affirm’s relationship coverage
• Analyze merchant performance and recommend programs to increase product adoption, promote marketing best practices, and optimize program financing programs
• Manage merchant relationship health to ensure that both Affirm and the merchant are gaining the maximum value from the relationship
• Orchestrate cross-functional teams across our Analytics, Credit, Technical, Marketing, and Product teams to improve the Affirm offering for our merchant

Preferred Qualifications

• Knowledge of consumer finance offerings, integrated software solutions, and e-commerce
• Comfortable using Salesforce and BI tools

Benefits

• 100% subsidized medical coverage, dental and vision for you and your dependents
• Monthly stipends for health, wellness and tech spending
• Equity rewards
• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
• Remote work