Remote Client Success Leader

Summary

Join our team as a Client Success Leader, where you'll manage client relationships, drive value delivery, and contribute to process optimization efforts.

Requirements

• 5+ years of previous experience in client success / account management utilizing a consultative approach to managing complex customer relationships
• Strong Healthcare industry experience, specifically in the health plan or provider sector, with payment integrity program knowledge preferred
• Excellent written and verbal communication skills, including ability to effectively engage, influence, work collaboratively and gain trust with all levels of internal and external organizations
• Strong organizational skills and capability to drive multiple, simultaneous projects to completion
• Ability to manage and develop financial forecasts and manage clients to revenue goals
• Demonstrated ability to work independently but also possessing strong team mentality
• Strong interpersonal, analytical, problem-solving and decision-making skills
• Ability and willingness to travel

Responsibilities

• Cultivate and bolster strategic, trusted advisor relationships with assigned clients and understand their business needs to drive future opportunities and growth of footprint
• Act as client’s representative to drive internal decision-making and agendas related to the needs of customers, while working with cross-functional teams to solve pain points and deliver high customer satisfaction scores
• Collaborate with internal team members to ensure client portfolio goals are attained and exceeded
• Partner with internal cross-functional teams to identify and deliver processes, workflows and solutions to client on time and with functionality that meets or exceeds client goals
• Develop strategic plans for future client scope expansion and growth as well as exceptional delivery and service to customers
• Project financial results and company revenue based on KPI data and business dynamics
• Develop and execute robust, client-specific account plans, detailing action plans, available opportunities and customer analyses to achieve mutual goals of ClaimLogiq and customer
• Produce and facilitate client-facing review presentations in person or via teleconference
• Coordinate operational and strategic activities internally to improve client experience and strengthen ClaimLogiq processes
• Support client contracting efforts
• Monitor solution performance and deliver quantifiable and qualitative insights to customers via regular meetings, quarterly business reviews, etc

Benefits

• Competitive compensation
• Exceptional benefits, including medical, dental and vision, FSA/HSA
• Generous vacation policy