Remote Cloud Operations Manager
Unit4
πRemote - Poland
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Job highlights
Summary
Join a team of enthusiastic professionals dedicated to personal and professional growth as a Cloud Operations Manager, overseeing daily cloud operations, leading a team of engineers, and ensuring high availability, optimal performance, and security.
Requirements
- Proven Leadership: Extensive experience in managing and leading technical teams, with a track record of fostering a collaborative and high-performance culture
- ITIL Expertise: Deep understanding of ITIL practices, including incident, problem, change, and service management, with practical experience in implementing these frameworks to improve service delivery
- Cloud Platform Proficiency: Strong experience with cloud platforms, particularly Azure
- Advanced Problem-Solving: Excellent analytical and troubleshooting skills, with the ability to diagnose and resolve complex incidents in a dynamic and fast-paced environment
- IT Security Acumen: In-depth understanding of IT security principles, with the ability to implement and manage secure cloud environments that comply with policies, best practices and regulatory requirements
- Communication & Stakeholder Management: Strong communication skills, with the ability to clearly convey technical concepts to both technical and non-technical stakeholders
- Adaptability & Continuous Learning: Demonstrated ability to stay current with industry trends and emerging technologies, applying new knowledge to improve cloud operations and team capabilities
Responsibilities
- Lead and mentor a team of Cloud Operations Engineers, fostering a collaborative and high-performance culture
- Oversee daily cloud operations, ensuring the reliability, performance, and scalability of our cloud environments
- Manage and resolve incidents using ITIL best practices for incident, problem, and change management
- Implement and enhance processes for incident response, request fulfillment, change management, and problem management, ensuring alignment with ITIL standards
- Promote a continuous delivery culture within the Cloud Operations team, focusing on process automation and operational efficiency
- Oversee service-level management to ensure SLA compliance, conducting regular performance reporting and reviews with stakeholders
- Ensure comprehensive monitoring of cloud services, enabling the early detection and resolution of potential issues
Benefits
- Remote work option
- Employment contract
- Stable employment with an attractive salary
- Unlimited paid holidays
- Various benefits including private medical care, Multisport, and pre-paid cards
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