Remote Cloud Operations Manager

Summary

Join a team of enthusiastic professionals dedicated to personal and professional growth as a Cloud Operations Manager, overseeing daily cloud operations, leading a team of engineers, and ensuring high availability, optimal performance, and security.

Requirements

• Proven Leadership: Extensive experience in managing and leading technical teams, with a track record of fostering a collaborative and high-performance culture
• ITIL Expertise: Deep understanding of ITIL practices, including incident, problem, change, and service management, with practical experience in implementing these frameworks to improve service delivery
• Cloud Platform Proficiency: Strong experience with cloud platforms, particularly Azure
• Advanced Problem-Solving: Excellent analytical and troubleshooting skills, with the ability to diagnose and resolve complex incidents in a dynamic and fast-paced environment
• IT Security Acumen: In-depth understanding of IT security principles, with the ability to implement and manage secure cloud environments that comply with policies, best practices and regulatory requirements
• Communication & Stakeholder Management: Strong communication skills, with the ability to clearly convey technical concepts to both technical and non-technical stakeholders
• Adaptability & Continuous Learning: Demonstrated ability to stay current with industry trends and emerging technologies, applying new knowledge to improve cloud operations and team capabilities

Responsibilities

• Lead and mentor a team of Cloud Operations Engineers, fostering a collaborative and high-performance culture
• Oversee daily cloud operations, ensuring the reliability, performance, and scalability of our cloud environments
• Manage and resolve incidents using ITIL best practices for incident, problem, and change management
• Implement and enhance processes for incident response, request fulfillment, change management, and problem management, ensuring alignment with ITIL standards
• Promote a continuous delivery culture within the Cloud Operations team, focusing on process automation and operational efficiency
• Oversee service-level management to ensure SLA compliance, conducting regular performance reporting and reviews with stakeholders
• Ensure comprehensive monitoring of cloud services, enabling the early detection and resolution of potential issues

Benefits

• Remote work option
• Employment contract
• Stable employment with an attractive salary
• Unlimited paid holidays
• Various benefits including private medical care, Multisport, and pre-paid cards