Remote Community Health Navigator Manager

Who We Are

We are Imagine Pediatrics, a devoted and compassionate, multi-disciplinary pediatrician-led medical group that is creating a world where every child with complex medical conditions gets the care and support they deserve. Energized by our mission to reimagine pediatric health care, we are pioneering virtual-first care services that include care coordination and around-the-clock access to complex-care clinicians from home. We don’t replace a child’s existing care team. Instead, we collaborate to deliver continuous support to kids, so they can spend less time in the hospital and more time thriving at home and in their communities.

Every day we boldly challenge old approaches and seek out new and better ways to improve the health and lives of children with medical complexity. In partnership with caregivers, providers, and health plans, we break down the barriers that stand between families and quality care for their children. We know we can’t solve every challenge in the lives of these kids, but we can work tirelessly to give them, their families, and other caregivers the help and relief they need, right when they need it.  We know a better approach to pediatric health care is within reach, and we are committed to seizing it today.

What We Live By

We’re guided by our five core values:

• Children first.We put the best interests of children above all. We are uncompromising in our commitment to improving the lives of children and families by bringing the best care to them.
• Earn trust.We cherish the trusting relationships we build with the children and families we serve, our partners, and each other. We seek first to understand and speak honestly.
• Innovate today. We refuse to accept the way things have always been done. Children and families are waiting for our help and their bravery demands that we relentlessly challenge assumptions to develop new approaches.
• Embrace humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to learn and grow stronger.
• One team, diverse perspectives. We work alongside families as one team towards a shared purpose. We champion diversity and acknowledge the contributions of others.

What You’ll Do

• Provides supervision of social case management services
• Provides coverage as needed to meet program goals
• Plan, develop, organize, direct implement and monitor a coordinated approach to social case management services
• The role of Manager, CHN responsibilities include overseeing the activities of the department staff, ensuring quality, productivity, functional excellence, and efficiency to accomplish strategic and operational objectives
• Participates in interdepartmental groups to represent social case management needs in different aspects of Imagine Pediatrics
• Establishes goals for performance standards
• In addition, this position is accountable for employee engagement, development, compliance, training employees on work related performance, and developing and implementing policies and procedures to ensure a safe and effective work environment
• This position also ensures training, monitoring and operations initiatives are implemented which secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations

What You Bring & How You Qualify

First and foremost, you’re passionate and committed to creating the world our sickest children deserve. You want an active role in building a diverse and values-driven culture. Things change quickly in a startup environment; you accept that and are willing to pivot quickly on priorities. A qualified candidate will be empathetic, caring, organized, and has strong relationship-building skills. In this role, you will need:

• Master’s Degree in Social Work
• Certification: Licensed by the State of Texas as a Licensed Master Social Worker(LMSW) Required
• Bilingual in Spanish strongly preferred
• 5+ years of experience
• 2+ years of management experience strongly preferred
• Experience in program development a plus
• Experience working with a pediatric/caregiver population strongly preferred, virtual care experience a plus

What We Offer (Benefits + Perks)

This position offers competitive company benefits package. When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.

We provide these additional benefits and perks:

• Full medical, dental, and vision insurance
• Healthcare and Dependent Care FSA
• 401(k) with 4% match, vested 100% from day one
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays
• Paid parental leave
• Pet Insurance
• Additional benefits to be detailed in offer
• Schedule 08:00 am - 05:00 pm CST

We Value Diversity, Equity, Inclusion and Belonging

We believe that creating a world where every child with complex medical conditions gets the care and support they deserve requires a diverse team with diverse perspectives. We’re proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.