Remote Community Specialist

Summary

Join D2L as a Community Specialist to work collaboratively across multiple teams, fostering respectful communication. This role offers variety in daily tasks, from moderating community discussions to creating customer-facing materials.

Requirements

• Corporate Communications (Internal and External)
• Community Engagement
• Project Management
• Data Analysis
• User Experience Design
• Working Collaboratively
• Knowledge Management

Responsibilities

• Monitor, respond to, and triage customer questions through various types of social media
• Identify key Community contributors (internally and externally) to develop Engagement Programs
• Leading project tasks to completion and according to defined timelines
• Use a variety of business tools to assess and propose data informed actions to support Community health and engagement
• Evaluate and contribute to design of customer journey map informed Community experiences
• Develop learning resources across a variety of Community managed spaces

Benefits

• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
• 2 Paid Days off for Catch the Wave related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne