Remote Consultant, Employer Partner Services

Summary

Join our team as a Consultant, Employer Partner Services to help build and maintain relationships with Fortune 1000 organizations, providing high-quality project management, consulting, and research support. You will develop an intimate understanding of the strategic needs of our employer partners, translating their needs into effective strategies and action plans.

Requirements

• Experience working in a customer-facing role (bonus if the customer was an enterprise company)
• Validated data, research and problem-solving skills, comfort with ambiguity , with the ability to synthesize information and communicate insights effectively
• Excellent written and verbal presentation skills – you will be expected to present to clients or leadership
• Outstanding organizational skills , deadline-driven, ability to multitask, with a high attention to detail and the project management ability to keep track of both the high-level progress and the small details
• A team-oriented mindset , but highly independent,  thriving in an environment that’s collaborative across levels and celebrates change
• Motivation to work hard and a plan for how you can refresh/recharge while working in a startup

Responsibilities

• Assist and/or lead in the execution of key work streams, collaborating cross-functionally and with clients to solve member problems, help increase employer satisfaction, and expand the strategic value our employers get out of the program
• Provide member support in conjunction with Guild’s Member Services teams for escalated issues that require employer input or deeper problem solving, to support students in accessing their employer benefit
• Deliver ongoing reporting to our partners by collaborating with Guild’s Employer Analytics team to analyze program utilization, assess impact against employer strategic priorities, and distill research into useful and compelling recommendations for improvement
• Build strong relationships with our employer partners and leverage critical program moments to build excitement for the program
• Create and present compelling narratives and visuals while bringing Guild’s insights and strategic initiative ideas to life
• Collaborate with Guild’s Product teams to roll out new features to your set of Employer Partners and provide ongoing feedback based on member experience

Preferred Qualifications

• Experience in a fast-paced, entrepreneurial work environment with changing processes and org structures
• Experience building strategic recommendations based on data synthesis

Benefits

• Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
• Access to a 401k to help save for the future
• Open vacation policy for employees to rest and recharge
• 8 days of fully-paid sick leave, to take the time to heal and or recover
• Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more
• Employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits
• Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
• Education benefits and tuition assistance to help your future development and growth