Remote Managed Services Consultant, Life Sciences

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Veeva Systems

πŸ’΅ $60k-$130k
πŸ“Remote - United States

Job highlights

Summary

Join Veeva Systems, a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As a Managed Services Consultant, you will provide remote, ongoing, ad-hoc consulting services to our live R&D Vault customers, building long-term relationships and partnering with customer administrators at life sciences companies to deliver solutions that meet their business needs.

Requirements

  • Experience with configuring/supporting/implementing software
  • Customer service or consulting experience
  • Ability to quickly understand client requirements and needs and articulate potential solutions
  • Experience fulfilling customer needs and managing expectations
  • Strong organizational skills with the ability to switch tasks quickly
  • Excellent verbal and written communication skills
  • Bachelor’s degree or equivalent relevant experience

Responsibilities

  • Provide post-go-live administrative support for multiple clients
  • Solutioning and configuration of Vault applications to meet customer needs, including but not limited to workflows, document types, security, fields, page layouts, and notifications
  • Bulk import/export of content and data
  • Ad hoc training of users and administrators
  • Analysis and deployment of new product features
  • Maintenance of production and sandbox environments
  • Creation of regular and ad hoc customer reports

Benefits

  • Medical, dental, vision, and basic life insurance
  • Flexible PTO and company paid holidays
  • Retirement programs
  • 1% charitable giving program

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