Managed Services Consultant, Life Sciences

Summary

Join Veeva Systems, a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As a Managed Services Consultant, you will provide remote, ongoing, ad-hoc consulting services to our live R&D Vault customers, building long-term relationships and partnering with customer administrators at life sciences companies to deliver solutions that meet their business needs.

Requirements

• Experience with configuring/supporting/implementing software
• Customer service or consulting experience
• Ability to quickly understand client requirements and needs and articulate potential solutions
• Experience fulfilling customer needs and managing expectations
• Strong organizational skills with the ability to switch tasks quickly
• Excellent verbal and written communication skills
• Bachelor’s degree or equivalent relevant experience

Responsibilities

• Provide post-go-live administrative support for multiple clients
• Solutioning and configuration of Vault applications to meet customer needs, including but not limited to workflows, document types, security, fields, page layouts, and notifications
• Bulk import/export of content and data
• Ad hoc training of users and administrators
• Analysis and deployment of new product features
• Maintenance of production and sandbox environments
• Creation of regular and ad hoc customer reports

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program