Remote Customer Engagement Specialist

Summary

Join our innovative and collaborative team as we deliver extraordinary digital experiences for some of the world's largest brands! Blue Acorn iCi's Customer Engagement team is looking to hire an experienced Remote Customer Engagement Specialist. The representative must have the ability to work fully remote, i.e. access to reliable wifi connection and a quiet workspace during their shift.

Requirements

• High school degree or equivalent
• Previous Beauty knowledge of cosmetics, skincare, hair products preferred
• Previous experience in customer support, remote work space, fast paced environment
• Excellent at communicating over the phone and handling multiple systems at once
• Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts
• Able to concentrate on multiple problems at once
• Excellent time management and prioritization skills
• Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
• Previous experience with chat/email preferred
• Customer-focused for positive customer experience and resolution
• Has an at home work space environment that is free from distractions
• Has reliable internet connection more than 50 MBPS
• Ability to dedicate full attention to their job duties as assigned during work hours
• Working knowledge of Gmail, Google Sheets, Google Docs and Google Calendars
• Dual screen/Technical experience

Responsibilities

• Strong ability to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
• Answer and manage incoming calls, emails, chats
• Maintain appropriate productivity and performance while abiding by company guidelines and KPI’s
• Ability to memorize, recall, or research answers self sufficiently
• Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team targets, goals, and quotas
• Aim for fast customer resolution in every interaction
• Record, organize, and file customer interactions and profile/account changes
• Able to address returns, refunds, and shipping tracking numbers
• Strong multitasking skills are a must

Benefits

• Health insurance
• Dental and vision insurance
• Life insurance
• Disability
• Paid time off
• 401(k)