Remote Customer Service Agent

Summary

Join our team as a Customer Service Agent and work from home in Colombia. We're looking for someone with high-level Spanish and English skills, customer support experience, and autonomy to self-organize daily tasks.

Requirements

• Proven customer support experience or experience as a client service representative
• Familiarity with CRM systems and practices
• Client Orientation and Detail Orientation
• High level of commitment to the project once enrolled
• Autonomy to self organize your daily tasks
• Proficient level of English and Spanish (written and spoken)
• Own computer and a good internet connection to work from home
• Availability to work on weekends (at least one day)

Responsibilities

• Handling incoming emails
• Solving both routine problems and complex customer inquiries
• Complaint handling
• Use defined procedures for responding to our customers
• Report errors and improvements discovered in the website

Benefits

• Competitive salary
• Permanent contract
• 15 days of vacation
• Remote work to help you balance between work and your personal life
• Affordable Connectivity Program