Remote Customer Service Agent

Summary

Join rag & bone as a Customer Service Agent and deliver a best-in-class customer experience for our community. You will be the first point of contact for ecommerce customers and assist with retail queries, acting as a brand ambassador to ensure outstanding service and product expertise.

Requirements

• 1-2 years of multi-channel customer service experience, preferably in a DTC model
• Strong written and verbal communication skills
• Sales Driven with clientele experience
• Exudes a proactive, customer first, approach
• Capability to multi-task and operate multiple platforms simultaneously
• Strong organization and follow-up skills are essential
• Able to adapt to a rapidly shifting environment and a 'can-do' attitude to solve any issues customers

Responsibilities

• Support a best-in-class level of customer service through extensive product knowledge
• Ensure that an excellent customer experience is given to every customer
• Be the first point of contact for any customer issues and complaints in an omni-channel setting, ensuring a resolution takes place in a timely manner through email, chat, phone, and social media communications
• Assist customers on all inquiries which will involve product inquiries, returns, delivery, payments, placing orders, sourcing product, etc
• Meet KPI’s which will include sales, quality, productivity targets, contact resolution, CSAT scores, and overall departmental goals
• Work with internal colleagues to improve service, knowledge, and solve a customer’s query in a timely, efficient manner
• Understand and exemplify the rag & bone brand philosophy and lifestyle
• Maintain a knowledge and understanding of all Policy and Procedure

Benefits

• Paid Time Off
• Clothing Allowance
• Generous Employee Discount
• Paid Parental Leave
• Membership to Calm and access to other wellness benefits
• Medical, dental, vision and ancillary benefits
• 401k