Project Growth is hiring a
Customer Service Agent

Summary

The job is for a Customer Service Agent at a leading provider of professional janitorial services, working remotely from 8 AM - 4 PM CST. The role involves cold calling potential clients, appointment setting, customer handover, follow-up support, and prospecting (optional).

Requirements

• Fluent in English, with excellent verbal and written communication skills
• Professional and well-spoken demeanor
• Previous experience in customer service is required
• Ability to work independently and proactively in a remote environment
• Strong organizational skills and attention to detail

Responsibilities

• Cold Calling: Conduct outbound calls to businesses to gauge interest in janitorial services and set appointments
• Appointment Setting: Schedule janitorial service appointments with customers, ensuring all details are accurately recorded
• Customer Handover: Escalate customers needing more detailed information to the appropriate manager or department
• Follow-Up: Provide follow-up support to confirm appointments and ensure customer needs are met
• Communication: Communicate effectively, ensuring clarity and professionalism in all interactions

Preferred Qualifications

• Prospecting (Nice to Have): Identify and generate new leads through various prospecting methods
• Sales experience is advantageous
• Experience in cold calling and lead generation
• Familiarity with the janitorial or service industry is a plus
• Experience working with CRM systems and digital communication tools