Remote Customer Service Specialist
Tylko
Job highlights
Summary
Join us as a Customer Service Representative where you will develop lasting relationships with customers via various communication channels, manage customer relationships efficiently, and deliver best-in-class customer experience. You will be part of a dynamic team that celebrates inclusivity and provides great benefits.
Requirements
- Fluent in English and German
- Experience in customer service, sales, or community development role— preferably at a consumer-centric startup
- Excellent oral and written communication skills
- Detail-oriented and highly organized; able to prioritize multiple tasks simultaneously
- Friendly and patient team player who works well with a wide range of personalities
- A ‘no task is too small’ attitude and passion for providing all customers with the best solution to their unique project needs
- Available to work from our Warsaw office at least once a month (and during all bigger projects and trainings)
Responsibilities
- Developing lasting relationships with customers via phone calls, emails, live chats, and text messages
- Managing customer relationships efficiently and effectively
- Delivering best-in-class customer experience over the phone, email, text, and live chat
- Supporting our Growth team in sales-related tasks
- Supporting the broader team by ensuring that customer orders, deliveries, and returns are processed seamlessly, from initiation through completion
- Catching customer insights and work across marketing, tech, and operations teams to improve the overall customer experience
- Thinking creatively about ways in which we can optimize each customer’s experience
Benefits
- Comprehensive healthcare
- Multisport
- One bonus day off (every month)
- A discount on all Tylko products
- Mixer parties
- And of course, a dog-friendly office!
Job description
Description
We are looking for people talented in communications who will focus on serving and anticipating needs day-to-day about customer’s journey and will be able to involve suggesting ideas based on customer feedback and turn them to action and improve standards
About the Customer Service Team
The Customer Service Team consists of 20+ people who support our customers through every step of their journey with Tylko. This covers everything from helping them configure their perfect-fit product and place an order through delivery and assembly at home – all while addressing any questions, concerns, or ideas in between. The team offers support in five languages – English, German, French, Spanish and Polish, and through their expert written and verbal communication, they ensure every customer has an amazing Tylko experience.
Main responsibilities:
Developing lasting relationships with customers via phone calls, emails, live chats, and text messages.
Managing customer relationships efficiently and effectively.
Delivering best-in-class customer experience over the phone, email, text, and live chat
Supporting our Growth team in sales-related tasks
Supporting the broader team by ensuring that customer orders, deliveries, and returns are processed seamlessly, from initiation through completion
Catching customer insights and work across marketing, tech, and operations teams to improve the overall customer experience
Thinking creatively about ways in which we can optimize each customer’s experience
Why Tylko?
Being a part of the Tylko team goes beyond clocking in every day and keeping your head down. We celebrate inclusivity and work together to build a culture of happy, healthy employees who are truly heard, and provide the following great benefits for every single member:
Comprehensive healthcare
Multisport
One bonus day off (every month)
A discount on all Tylko products
Mixer parties
And of course, a dog-friendly office!
You will be fairly remunerated – 7500-9000 PLN (CoE)(depending on your skills and experience).
Requirements
Fluent in English and German
Experience in customer service, sales, or community development role— preferably at a consumer-centric startup
Excellent oral and written communication skills
Detail-oriented and highly organized; able to prioritize multiple tasks simultaneously
Friendly and patient team player who works well with a wide range of personalities
A ‘no task is too small’ attitude and passion for providing all customers with the best solution to their unique project needs.
Available to work from our Warsaw office at least once a month (and during all bigger projects and trainings)
Nice to have:
- Interest in technical/engineering topics, particularly within the furniture industry
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