VetsEZ is hiring a
Customer Service Specialist

Summary

Join VetsEZ as a remote Customer Service Specialist and provide top-tier customer service desk support for the Department of Veterans Affairs.

Requirements

• Bachelor’s degree in a related field
• 6-12 years of experience providing customer service solutions
• Proficient in Jira for ticket administration
• Experience with SharePoint for managing knowledge and user communications
• Extensive knowledge of the Microsoft Office suite
• Ability to organize tasks, manage simultaneous assignments, and adapt to changing situations

Responsibilities

• Manage and enhance ticket generation systems to track, prioritize, and resolve customer issues efficiently, ensuring timely resolutions and satisfaction
• Utilize Jira for customer ticket administration, working closely with customers and engineering teams to address access requests, changes, and bug fixes
• Gather customer requirements to enhance user experience and optimize platform capabilities
• Develop and maintain business process documentation and standard operating procedures
• Engage with customers and stakeholders, supporting presentations and application roadshows to demonstrate platform capabilities
• Manage and enhance SharePoint for improved knowledge management and user communications
• Maintain task management and workflow processes for customer service operations
• Take on additional tasks and responsibilities as needed to support team objectives and ensure the success of the project

Preferred Qualifications

• Experience with storyboarding and presentation development
• Strong organizational and management skills
• Excellent executive communication and writing abilities

Benefits

• Medical/Dental/Vision
• 401k with Employer Match
• PTO + Federal Holidays
• Corporate Laptop
• Training opportunities