Remote Customer Success Associate

Summary

Join Payoneer's global community as a Customer Success Associate and contribute to the company's mission to empower anyone, anywhere to participate and succeed in the global economy. The ideal candidate will be comfortable in a fast-paced environment, have strong communication skills, and be able to manage existing client relationships through a consultative approach.

Requirements

• Proficiency in English, with strong written and verbal communication skills
• 2+ years of overall experience, with 1+ years in key account management, business development or other relevant experience
• Ability to see the big picture, understand the key drivers of the business and how they relate to each other to drive profitable growth
• Data oriented, possesses a high level of attention to detail with strong analytical and business reasoning skills
• Ability to make decisions in a changing environment, anticipate future needs and drive results
• Flexibility to travel within the country and internationally as relevant

Responsibilities

• Manage existing client relationships through a consultative approach as a business partner, responsible for retention, upsell & cross-sell
• Understand the intricacies of our services and partner networks thoroughly to leverage as needed to meet our clients’ needs and translate these opportunities through upsells
• Prepare and implement account development plans per key account to maximize engagement and opportunities with clients
• Have the passion and drive to exceed strategic and financial targets
• Collaborate with various teams (sales, marketing, partnerships, operations, product) and be the voice of the customer
• Share feedback and information on local trends including competitor insights, customer needs, sales, product, and marketing information
• Growing the company’s capability in financial services industry and develop the vision and plan to execute a go-to-market strategy, collaborating with the analytics, business development managers, sales and delivery teams for developing offerings and cross-selling to existing clients and prospects
• Drive events, below the line activities and represent Payoneer in industry forums to drive awareness
• Create & articulate compelling value propositions for Payoneer services in coordination with the marketing team

Preferred Qualifications

• Ability to speak Russian/Turkish/French/Arabic would be an added advantage
• Experience in the Payments and Banking industry
• Experience with data analytics & BI tools