Remote Customer Success Associate

Summary

Join Swish Analytics as a Customer Experience Representative in a 100% remote role, where you'll establish yourself as an expert communicator of products and services, manage client inquiries, and proactively reach out with solutions. This position requires strong written and verbal communication skills, understanding of sports betting, and fluency in sports betting odds.

Requirements

• Bachelor’s Degree in Business, Data Analytics, Sports, or a similar fields
• 2+ years’ of relevant work experience in a customer experience position, ideally in a B2B company
• Strong written and verbal communications/presentation skills
• Ability to comprehend client inquiries and convey solutions on the fly
• Understanding of sports betting and fluency in sports betting odds
• Passion and knowledge of the NBA, NFL, MLB, NHL, and NCAA Basketball + Football
• Results driven work ethic – focused on improving processes and results
• Availability to work flexible schedules, including nights, weekends and/or holidays

Responsibilities

• Establish yourself as an expert and communicator of Swish’s products and services
• Manage day-to-day inbound client inquiries over Slack, email and video conferencing
• Identify customer pain points and proactively reach out with solutions for clients
• Communicate relevant inquiries and tasks with Swish Trading, Product, Engineering and Data Science teams

Preferred Qualifications

• Sports betting industry experience
• Experience working with cross functional teams (Engineering teams a plus)
• Experience working with API-oriented products