Remote Customer Success Associate

Summary

Join our team at Swish Analytics as a Customer Experience Specialist in a 100% remote role from Malta. We're looking for an expert communicator who can manage client inquiries, identify pain points, and proactively reach out with solutions. The ideal candidate has a Bachelor's Degree in Business, Data Analytics, Sports, or a similar field, and 2+ years of relevant work experience.

Requirements

• Bachelor’s Degree in Business, Data Analytics, Sports, or a similar fields
• 2+ years’ of relevant work experience in a customer experience position, ideally in a B2B company
• Strong written and verbal communications/presentation skills
• Ability to comprehend client inquiries and convey solutions on the fly
• Understanding of sports betting and fluency in sports betting odds
• Passion and knowledge of the NBA, NFL, MLB, NHL, and NCAA Basketball + Football
• Results driven work ethic – focused on improving processes and results
• Availability to work flexible schedules, including nights, weekends and/or holidays

Responsibilities

• Establish yourself as an expert and communicator of Swish’s products and services
• Manage day-to-day inbound client inquiries over Slack, email and video conferencing
• Identify customer pain points and proactively reach out with solutions for clients
• Communicate relevant inquiries and tasks with Swish Trading, Product, Engineering and Data Science teams

Preferred Qualifications

• Sports betting industry experience
• Experience working with cross functional teams (Engineering teams a plus)
• Experience working with API-oriented products