Remote Customer Success Associate

Summary

Join Vestd as we align our organisation on a more customer-centric basis, optimising acquisition and retention of customers in our Startups team. This role will involve working with high growth startups to set up equity splits, raise investment, and implement share schemes for their teams.

Requirements

• Demonstrable strong interpersonal skills, and ability to influence others
• Continuous learning orientated
• Able to balance priorities and meet personal and business targets within a fluctuating and demanding environment
• Sound IT skills
• Passion for working with early stage start-ups
• Obsessive attention to detail
• Can-do attitude and desire to learn
• Work collaboratively with team members from different departments (sales, product, marketing)
• Interest in making the platform more intuitive and self-serve

Responsibilities

• Responding to customer queries in a timely manner
• Representing the interests of customers with a view to continually developing and enhancing the product
• Building customer loyalty and reducing churn
• Proactively keeping customers engaged and growing MRR via upgrades and referrals
• Developing specialist knowledge and taking ownership over startup-specific topics (eg investment, co-founder splits, company structure, etc)
• Continuously iterating processes to improve the customer experience

Benefits

• 100% remote work
• Flexible working environment to help you achieve the best work/life balance
• Equity of course!
• Team get-togethers twice a year, which includes an overnight stay and a big focus on fun and team cohesion
• A personal learning and development budget to keep your career and professional growth on track
• Great team ethos, connect through regular team and company socials
• Support with home working equipment
• Monthly recognition scheme, where we celebrate our folk