Remote Customer Success Manager

Summary

Join a dynamic team at roadsurfer, where you'll serve as the initial point of contact for customers, handle issues, and collaborate with other teams to maximize service quality. You'll work in a flexible environment with opportunities for personal development and enjoy perks like a camper budget and job bike offer.

Requirements

• Have worked in customer service or support before (but we also welcome career changers)
• Be skilled in both French and English communication (knowing more languages is a bonus)
• Be good at dealing with complaints and can stay strong in tough situations
• Know how to use Zendesk or a similar support system (a plus)

Responsibilities

• Serve as the initial point of contact for roadsurfer prospects and customers, offering tailored guidance on our product offerings
• Handle issues such as damage claims, breakdowns, and complaints, ensuring prompt solutions
• Coordinate existing bookings and subscriptions, whether it's for updates, changes, or cancellations
• Collaborate closely with other teams, such as product development, our international stations, and the sales team, to maximize service quality

Benefits

• Get an annual camper budget to experience the #happyroadsurfing lifestyle for yourself
• Have access to a job bike offer
• Use our Corporate Benefits Platform, the Travel Industry Card and Family & Friends Discounts