Remote Customer Success Manager
roadsurfer
π΅ $34k-$39k
πRemote - Germany
Please let roadsurfer know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join a dynamic team at roadsurfer, where you'll serve as the initial point of contact for customers, handle issues, and collaborate with other teams to maximize service quality. You'll work in a flexible environment with opportunities for personal development and enjoy perks like a camper budget and job bike offer.
Requirements
- Have worked in customer service or support before (but we also welcome career changers)
- Be skilled in both French and English communication (knowing more languages is a bonus)
- Be good at dealing with complaints and can stay strong in tough situations
- Know how to use Zendesk or a similar support system (a plus)
Responsibilities
- Serve as the initial point of contact for roadsurfer prospects and customers, offering tailored guidance on our product offerings
- Handle issues such as damage claims, breakdowns, and complaints, ensuring prompt solutions
- Coordinate existing bookings and subscriptions, whether it's for updates, changes, or cancellations
- Collaborate closely with other teams, such as product development, our international stations, and the sales team, to maximize service quality
Benefits
- Get an annual camper budget to experience the #happyroadsurfing lifestyle for yourself
- Have access to a job bike offer
- Use our Corporate Benefits Platform, the Travel Industry Card and Family & Friends Discounts
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Please let roadsurfer know you found this job on JobsCollider. Thanks! π