Remote Customer Success Manager

Summary

Join Syndio's growing team to empower organizations with fairness in the workplace by building lasting relationships with customers, guiding them to success, and driving usage of our workplace equity tools.

Requirements

• Several years of demonstrated experience in Customer Success
• Demonstrated track record in managing large enterprise Fortune 100 companies
• Proven ability to engage and multi-thread with C-Suite executives & SVP level

Responsibilities

• Guide your dedicated portfolio of customers to achieve their workplace equity goals
• Be a trusted resource by communicating with customers about their ongoing workplace equity needs, product updates, customer sentiment, and industry topics
• Work closely with our Implementation, Sales, Domain Expertise, and Product teams to support and delight customers at every point in the customer journey
• Build customer relationships that lead to renewals, upsell opportunities, and references
• Identify and synthesize evolving customer needs, and collaborate with Product and Development teams to design and implement solutions in the product
• Influence Syndio’s overall customer service strategy as we grow to scale onboarding, communication, and ongoing engagement

Benefits

• Competitive Compensation. For this role our base salary is targeted at $99,000-$116,000 per year plus 20% additional variable
• Syndio Equity
• Flexible Vacation Policy. We encourage our team to recharge when they need to, plus paid sick & safe time, compassion leave, and voting leave
• 16 weeks of paid parental leave
• Medical, Dental, Vision. Syndio pays 90% of employee premiums, and 50% for dependents
• Life Insurance & Disability. Syndio covers the full premium
• 401(k)
• Remote-First in our specified talent-hub cities, allowing for opportunities to meet up and socialize!