Remote Customer Success Manager

Summary

Join our team as a Customer Success Manager at FORM, where you'll advocate for customers, provide training and support, and build authentic relationships to drive customer success.

Requirements

• Have 2-3 years' experience managing B2B customers
• Be comfortable working directly with executives and senior-level management
• Have managed simultaneous projects in a customer-facing role where you were directly accountable for delivering data-driven results
• Love data and have experience as a data analyst, or be able to explain relational database concepts, have advanced Excel skills, and have written SQL queries
• Have exceptional written communication skills: concise, persuasive, and empathetic
• Have exceptional verbal communication skills: clear, on-point, and confident
• Have a proven track record of building successful relationships with customers
• Have a history of retaining and growing your customer portfolio
• Have completed a bachelor's degree
• Appreciate and align with our company values

Responsibilities

• Advocate for, consult with, and empower customers to make the most of the GoSpotCheck platform
• Be involved in customers' onboarding experience from kick-off to go-live
• Provide training and support to new client-users
• Encourage adoption and engagement throughout the entire customer lifecycle
• Dive into customers' data and business rules, and emerge with actionable recommendations on GoSpotCheck best practices, configuration, and data integrity
• Build authentic and trusting relationships with key stakeholders in your portfolio

Benefits

• 100% employer-paid employee medical, dental, and vision insurance
• Company paid Life and Disability Insurance
• Paid Parental Leave
• Flexible vacation policy - take the time you need when you need it!
• 100% Remote Work Environment
• Casual work environment
• Promotions from within