Remote Mid-Market Client Success Manager

Summary

Join Consensus, a fast-growing SaaS company, as a Client Success Manager and drive retention and growth within your Book of Business. As the primary point of contact for clients, you'll onboard, train, consult, and drive best practices with them. With a strong focus on client success, you'll work to ensure proper adoption and ROI, while also managing and overcoming client objections.

Requirements

• BA/BS Preferred
• 3+ years experience in Client Success or Account Management within B2B SaaS
• Excellent level of accuracy and attention to detail
• Outstanding communication skills - through chat, email, phone, and in-person
• Comfortable articulating software and engaging with executives (VP and C-Level Execs)
• An understanding of the different sales roles/positions within an organization
• Experience working with cross-functional teams (Sales, Product, Marketing)
• Successful track record managing a Book of Business (Growth as well as Retention)

Responsibilities

• Drive retention and growth within your Book of Business
• Primary Contact for onboarding, implementing, and training BoB
• Provide insights to customers to ensure proper Adoption & ROI (Consultative Approach)
• Comfortable training/presenting to large teams
• Ability to proactively understand client needs and respond accordingly
• Successfully manage and overcome client objections
• Help monitor and respond to client requests through Chat
• Consistently log activities as well as update/maintain account info in CRM
• Create necessary training materials specific to your clients’ needs

Benefits

• Generous employer contribution towards health insurance with multiple plans to choose from (dental and vision coverage is available as well)
• HSA/FSA programs available to maximize your tax savings
• 401(k) with company matching contributions
• Paid parental leave to prioritize your family
• Unlimited PTO
• 12 company holidays
• Flexible/Remote work environment
• Company provided best-in-class WFH setup
• Professional Development program
• 2 days off each year to volunteer at a charity of your choice
• Birthdays off
• Every third Friday of the month off