Remote Customer Success Onboarding Manager

Summary

Join our growing team as a Customer Success Onboarding Manager to ensure the successful onboarding and adoption of LeanIX products and services. You will be responsible for building strong relationships with customers, understanding their needs, and guiding them through a seamless onboarding process.

Requirements

• 2-5 years of experience in a customer-facing role in the B2B SaaS industry (or related business), preferably in the domain of Enterprise Architecture
• Fluent in French, German & English
• Exceptional project management skills with a track record of successfully managing multiple customer onboarding projects simultaneously
• Excellent communication and interpersonal skills, capable of building rapport with diverse customer groups
• Ability and experience to structure and prioritize your work and work of others
• 1+ year working knowledge with Customer Success tools, e.g., Gainsight is a plus

Responsibilities

• Lead the onboarding process for new customers, ensuring a smooth and positive experience from contract signing to roll-out and initial usage
• Conduct in-depth consultations with customers to understand their unique business requirements, goals, and challenges, tailoring the onboarding journey to meet their specific needs
• Collaborate with Customer Success Engineering, Support, Professional Services, Sales, Marketing, and Product to drive onboarding standardization and automatization and reduce time-to-value (TTV)
• Proactively monitor and analyze customer product usage and adoption patterns, identifying potential areas for improvement or increased engagement, and implementing strategies to drive customer success