Remote Customer Support

Summary

Join Connecteam, a fast-growing startup, as a Customer Experience Advocate and make a meaningful impact on customer success. As part of the team, you'll communicate with clients, troubleshoot issues, and enhance satisfaction. With a remote working model, comprehensive training, and benefits like medical coverage and paid time off, this is an exciting opportunity to grow with a successful company.

Requirements

• At least 1 year of experience in a customer support role or client facing environment (provided support in writing)
• Superb written and verbal communication skills
• Service-oriented personality with a can-do attitude and strong problem-solving skills
• Tech-savvy with a Startup mentality that includes working in a dynamic and fast paced environment
• A team player that enjoys getting and providing feedback, sharing ideas, and constantly improving together
• Positive attitude, empathy, and high energy!
• Independency and time management skills
• Ability to work remotely from Mon-Fri - must

Responsibilities

• Be the main point of contact for our customers through various communication channels to ensure their success and satisfaction
• Deliver fast service while maintaining a high performance level
• Educate the clients on the best practices in Connecteam according to their business needs
• Provide live feedback to the Customer Success team regarding missing capabilities, feature requests, time spenders, etc

Benefits

• Medical coverage
• Insurance plan
• Paid time off for vacation, sick days