Remote Customer Support Online Chat Specialist (Bilingual English + Spanish or Portuguese)

Summary

Join our startup as a Customer Support Specialist for a 4-month contract, working remotely. You'll answer live chat messages, collect customer feedback, and support other projects. We're looking for someone passionate about our mission, with experience in Customer Support and strong fluency in English.

Requirements

• Strong fluency in English is required
• Bilingual in Spanish and/or Portuguese is required
• Fluency in Polish, German, French, Italian, or Tagalog is a plus
• Familiarity with software such as Intercom, Stripe, Retool, Notion, Slack, Braintree, Zoom, Google Workspace, and Zendesk is a strong plus
• Coding knowledge is not required but is a plus
• A minimum of 3 years in Customer Support/Service is required
• A reliably strong internet connection (at least 10 MB/s) is necessary

Responsibilities

• Answer live chat messages and support the needs of our users through our Intercom customer messaging platform in both English and either Spanish or Portuguese
• Collect and relay customer feedback to the rest of the Hallow team
• Identify potential issues and coordinate appropriately with the Development team
• Support other Customer Support projects as necessary

Benefits

• Competitive compensation package with potential to ramp up to 40 hours per week depending on need and volume
• Remote contract role, so you can work from anywhere in the world