Remote Customer Support Specialist I

Summary

Join PartnerHero as a dynamic Entry Level Customer Support Specialist to provide customer support via email and chat, and experience a culture that values diversity, inclusion, equity, and belonging.

Requirements

• Fresh graduates, and career shifters are welcome to apply
• Excellent (near-native) English (spoken and/or written)
• Strong troubleshooting, reading comprehension, and problem-solving skills to provide customers with the help they need
• Mastery of the product you support, learning all of its nuances, and keeping up-to-date with the latest updates and support policies
• Savvy with web, computer, and smartphones
• Background in supporting customer service for technology companies
• Experience using ticketing platforms (like Jira) is a plus
• Experience providing technical support (bug fixes, access, etc) is a plus

Responsibilities

• Representing PartnerHero in the front with our Partners
• Writing thoughtful informative responses to each guest inquiry with the goal of retaining the guest
• Accurately and attentively labeling and logging all guest feedback to provide weekly metrics for the field and leadership team
• Interacting with third-party delivery platforms to assist with delivery inquiries and issues that arise in the restaurant to ensure our guests get the best service possible
• Communicating feedback to appropriate teams on a daily basis, and tracking trends in customer inquiries and complaints
• Flagging high-impact tickets to the GX Team lead for immediate resolution
• Working closely with the GX Team and meeting on a weekly basis to provide consistent support for our guests

Benefits

• Full-time (40 hours a week)
• Locations: Metro Manila (WFH until safe to return to the office)
• Competitive salary compensation based on experience
• Attractive benefits package such as medical, dental, and vision (determined by the location)
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities