Remote Customer Support Specialist I
closedPartnerHero
πRemote - Philippines
Job highlights
Summary
Join PartnerHero as a dynamic Entry Level Customer Support Specialist to provide customer support via email and chat, and experience a culture that values diversity, inclusion, equity, and belonging.
Requirements
- Fresh graduates, and career shifters are welcome to apply
- Excellent (near-native) English (spoken and/or written)
- Strong troubleshooting, reading comprehension, and problem-solving skills to provide customers with the help they need
- Mastery of the product you support, learning all of its nuances, and keeping up-to-date with the latest updates and support policies
- Savvy with web, computer, and smartphones
- Background in supporting customer service for technology companies
- Experience using ticketing platforms (like Jira) is a plus
- Experience providing technical support (bug fixes, access, etc) is a plus
Responsibilities
- Representing PartnerHero in the front with our Partners
- Writing thoughtful informative responses to each guest inquiry with the goal of retaining the guest
- Accurately and attentively labeling and logging all guest feedback to provide weekly metrics for the field and leadership team
- Interacting with third-party delivery platforms to assist with delivery inquiries and issues that arise in the restaurant to ensure our guests get the best service possible
- Communicating feedback to appropriate teams on a daily basis, and tracking trends in customer inquiries and complaints
- Flagging high-impact tickets to the GX Team lead for immediate resolution
- Working closely with the GX Team and meeting on a weekly basis to provide consistent support for our guests
Benefits
- Full-time (40 hours a week)
- Locations: Metro Manila (WFH until safe to return to the office)
- Competitive salary compensation based on experience
- Attractive benefits package such as medical, dental, and vision (determined by the location)
- Access to free posture-based fitness workouts from home
- Paid Sabbatical Leave
- Training opportunities provided by PartnerHero and outside entities
This job is filled or no longer available
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