Remote Customer Support Technician

Summary

Join our team as a Technical Support Specialist and be part of our growth phase. You will be responsible for supporting clients, resolving issues, and following up on incidents. We offer a product of our own, 100% remote work, continuous training, and more.

Requirements

• Experience as a Level 2 Technical Support Specialist
• Analysis and resolution of technical incidents in production
• Operations on databases (SQL)
• Familiarity with Linux terminal use
• Ability to interpret server, application, and web logs

Responsibilities

• Form part of the technical team responsible for client contact, connecting sales teams with technology areas
• Accompany new clients during integration and help them get the most out of our technology
• Analyze, correct, and report on incidents detected in production environment

Preferred Qualifications

• Previous experience in user contact
• Understanding of code developed by others
• Definition of improvements on the platform