Remote Dedicated Advisor

Summary

Join our inclusive culture as an Evolve Dedicated Advisor and develop strong relationships with Evolve owners to ensure success and growth in their partnership with Evolve.

Requirements

• 3+ years of account management
• Travel/Hospitality/ Real Estate Industry Expert
• Excellent active listening skills and the ability to simplify otherwise complex problems
• Adaptable and flexible in a rapidly changing environment
• Professional verbal and written communication skills
• Analytical, organized and detail-oriented
• A goal-oriented, competitive mentality
• Strategic Thinker/ Solution-Oriented/ Problem Solver
• Direct and clear communicator
• Willingness to go above and beyond for your colleagues and owners

Responsibilities

• Retain a high-value book of business of ~150 Evolve owners
• Grow strong and strategic relationships with existing Evolve owners and work to retain current owners to help reduce churn
• Act as a performance expert by delivering key analytical data on owners real estate portfolios
• Position yourself as an expert and a go-to resource for Evolve owners to have a one-stop shop for support, success, and growth
• Be proactive in your book of business
• Cross-sell additional Evolve service offerings to maximize the value of your book of business while staying up to date on industry news and trends in the short-term rental space
• Increase NPS and LTV of book of business through upselling of management tiers, expanded calendar availability, upgraded amenities, additional properties, and other value-add services
• Provide market and property analysis to owners to help them identify opportunities to grow their portfolios with Evolve
• Conduct in-depth monthly and quarterly performance reviews with owners
• Cross-functional collaboration with all departments internally to provide the best owner experience
• Staying up to date on industry news and trends to provide recommendations to owners on potential impacts on their business
• Capture owner feedback and preferences to inform future product and service roadmaps

Benefits

• Industry competitive pay, including equity in the company for all Evolvers
• 401(k) with a 4% match that vests immediately
• 6 weeks of paid parental leave for birth and non-birth parents
• Infertility coverage
• Pet insurance to cover your furry children
• Comprehensive health plans that include a 100% employer-paid option for Evolver-only enrollment
• 100% employer-paid dental and vision for Evolver-only enrollment
• 8 free mental health visits
• Generous PTO, RTO (for full-time, exempt employees) sick, holidays, and a personal holiday to celebrate what’s more important to YOU
• Annual Evolve travel credit after 1 year
• Discounts to stay at Evolve properties
• World class onboarding programs
• Learning and development opportunities