Delivery Manager I - Price Sync

Summary

Join our team as a Delivery Manager I, where you will cultivate customer relationships, manage projects, and contribute to innovation in healthcare supply chain management.

Requirements

• Internet savvy and computer literacy with proficiency in Microsoft Office applications
• Ability to work with little direction or guidance on projects and tasks
• Able to work effectively with cross-functional teams and personnel at varying levels within GHX and customer organizations
• Analytical and detail-oriented with strong project management skills
• Strong leadership, problem-solving and customer service skills
• Strong accountability and integrity due to sensitive nature of information
• Strong written, verbal, and presentation skills
• Salesforce knowledge or a relatable CRM tool
• Webinar and training experience

Responsibilities

• Cultivates and maintains customer relationships within assigned account base
• Actively create tasks that impact service design, success and impact future concepts, products, and innovations
• Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues
• Host ongoing webinars and trainings for Managed Services customers and internal teams
• Proactively developing campaigns to re-engage customers and increase customer KPI’s to ensure service excellence and satisfaction
• Provide clear instructions to customer care analyst for project work
• Lead implementation of managed services solutions for new customers and work closely with cross-functional teams to ensure successful project kickoff
• Excellent time management of projects and meetings while adhering to deadlines
• Create, develop, and use presentation materials for onsite or Zoom meetings with customers
• Mentor team members through daily tasks and refine processes and resource materials where areas of improvement have been identified

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Accident and life insurance
• 401k matching
• Paid-time off
• Education reimbursement