20four7VA is hiring a
Remote Desktop Technician, Remote - Worldwide

Summary

The job is for a Remote Desktop Technician in the IT Services sector. The role involves managing IT equipment inventory, troubleshooting software and hardware issues, mobile device management, and providing remote support. Essential skills include communication, problem-solving, initiative, innovation, organization, accuracy, service management, technical support, mobile devices proficiency, software proficiency, operating systems knowledge, ticketing systems proficiency, productivity tools expertise, and English language fluency. The required qualifications are a Bachelor's degree in IT, Computer Science, or a related field, or equivalent work experience, at least 2 years of experience in an enterprise IT deskside/desktop support role, and relevant IT certifications.

Requirements

• Education: Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience
• Experience: Minimum of 2 years of experience in an enterprise IT deskside/desktop support role
• Certifications: Relevant IT certifications such as CompTIA A+, Microsoft Certified Professional (MCP), ITIL Foundation, Apple Certified Support Professional (ACSP), or HDI Desktop Support Technician

Responsibilities

• Inventory Control: Manage and maintain accurate records of IT equipment and supplies
• Software Troubleshooting: Perform troubleshooting of software including, but not limited to Microsoft Office, Outlook, Security software
• Hardware Repair: Perform advanced troubleshooting and repair of laptops and other hardware components
• Mobile Device Management: Oversee the configuration, deployment, and management of iPads, iPhones, and other mobile devices
• Remote Support: Provide comprehensive remote support and occasional on-site desktop support as needed

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you