Remote Director

Position:             Director of Total Rewards

Department:      People Team

Reports to:          Vice President of People

Location:             Full-Time work from home / Must be authorized to work in and based in the United States

Compensation: $92,000 – $115,000 USD

Open through:   November 1, 2024

Job Summary:

The Tessitura People team is responsible for the full employee experience for our over 350 Tessitura team members in multiple countries and US states.  An integral part of this experience is providing a robust, competitive, and equitable compensation and benefits package along with accurate and timely payroll.

The Director of Total Rewards is a new position that oversees our global payroll administration and develops and administers our total rewards programs, including compensation policies and benefits packages that are designed to attract and retain employees.

This position balances operational responsibilities with strategic insights.It requires strong analytical skills, an understanding of global compensation, benefits, and payroll, combined with the ability to align these programs with our organizational goals and values.

Key Responsibilities:

• Global payroll management: Oversee payroll processes in multiple countries, ensuring accurate and timely payment of salaries, taxes, and deductions.
• Rewards strategy: Maintain comprehensive global compensation and benefits programs aligned with market data, fairness & transparency, business objectives, and employee needs.
• Benefits administration: Manage health insurance, retirement savings, and other benefits programs across multiple countries.
• Compensation processes: Lead the annual compensation review cycle, including salary adjustments, merit increases, and bonus programs. Maintain global salary structures and market pricing.
• Compliance: Ensure adherence to labor laws and regulations in all relevant jurisdictions.

Specific Responsibilities:

Payroll Operations

• Oversee accurate and timely payroll in multiple countries, including all benefits and tax deductions.

• Manage payroll analysts (outsourced or full-time).

• Recommend improvements to payroll processes, systems, and providers.

• Document applicable processes, checklists, and SOPs for areas of responsibility and ensure compliance with them.

• Coordinate with the Finance team on reporting and payroll data analysis, general ledger, banking, reconciliation, and audit requests.

• Manage workers’ compensation, unemployment, and tax compliance in each state and country.  Establish new state or country registrations when necessary.

• Oversee compliance with federal, state and local legal requirements.

Benefits:

• Oversee and administer benefits programs in multiple countries.
• Analyze benefit utilization and make recommendations based on market data and employee needs.
• Lead effective employee benefits communication, including marketing materials, educational sessions, and open enrollment.
• Manage relationships with brokers, retirement/pension plan providers, and other vendors.
• In conjunction with leadership, evaluate coverage, services, and costs with carriers and brokers to determine feasibility in terms of cost, risk and impact.
• Ensure compliance with regulations related to benefits and compensation, and lead retirement compliance activities such as audits in all countries.

Compensation:

• In collaboration with leadership, administer a global total rewards strategy, including compensation and benefits that align with the organization’s goals, budget, and competitive market practices.
• Utilize market data and analytics to evaluate the effectiveness of total rewards programs and recommend enhancements to ensure attraction, retention, and engagement of talent.
• In conjunction with outside consultants, lead compensation projects such as market data review, job level evaluation, and gender pay analysis.
• Provide ad-hoc compensation support and advice when required.
• Oversee the annual compensation process.

General Responsibilities:

• Serve as a trusted advisor on compensation, benefits, and payroll matters.
• Use managerial best practices to lead and support a growing team.
• Provide exceptional and prompt customer service to a fully distributed, multi-national workforce.
• Proactively identify issues and resolve them, implement process improvements and enhance efficiencies.
• Collaborate cross-functionally to streamline processes and enhance our team’s experience.
• Ensure accuracy and integrity of HR data and systems, implementing best practices for data management, data integrity and security.
• Assist in other functional People Team areas and projects as needed.
• Be occasionally available early or late in the work day to meet with colleagues or vendors in European and Asia Pacific regions.
• Travel 2-3 times per year for team meetings or conferences.

Required Skills and Experience:

• Bachelor’s degree in related field or 7-10 years of applicable experience in total rewards, compensation, benefits, and/or HR operations.
• Experience with and knowledge of payroll practices within a multi-state setup
• Strong understanding of benefits principles, regulations, and market trends
• Advanced Excel, reporting, and analysis skills
• Knowledge of international, federal, state, and local compensation and benefits laws.
• Proficiency with ADP Workforce Now or similar HRIS system; experience expanding use of HRIS compensation and total rewards modules
• Ability to engage with and build credibility with internal and external stakeholders, brokers, and vendors.
• Strong verbal and written communication skills.
• Excellent project management, time management and organizational abilities
• Ability to professionally manage and safeguard highly sensitive and confidential information.
• High attention to detail, with a focus on doing it right vs. getting it done.
• Passionate people advocate with a growth mindset and a global perspective.
• Be based in and authorized to work in the United States.
• Experience in or affinity for arts and culture.

Preferred experience (nice to have):

• Experience in multi-national payroll
• CCP / CBP / CPP / PHR / SHRM certifications
• Experience with self-funded health insurance programs. ­­­­­­­­­­­­­­­­­

How to apply

Please apply by using the online form. If you have any questions or need assistance, please contact us at [email protected]

Our company is committed to building a team that represents a variety of backgrounds, perspectives, and skills, as well as providing a workplace of mutual respect, free of any discrimination or harassment. We seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Diversity, Equity, Accessibility, and Inclusion (DEAI) Commitment

At Tessitura, our mission is to enable arts and cultural organizations to achieve their goals. We recognize that having a diverse team is not only critical to our commitment to adopt equitable behaviors, but it will also fuel collaboration, innovation and creativity as we deliver on our mission.

Creating an environment where everyone feels safe and comfortable in bringing their authentic selves to work is both our pledge and our passion.

Ultimately, providing an accessible and inclusive workplace will allow the Tessitura community to thrive.

Equal Opportunity

Tessitura is an equal opportunity employer and does not unlawfully discriminate against employees and applicants for employment based on race, color, sex, religion, national origin, citizenship status, age, genetic information, sexual orientation, creed, marital status, gender identity and expression, physical or mental disability of an otherwise qualified individual, membership or application for membership in a uniformed service, engaging in legally protected activity, or any other characteristic protected under applicable law. Tessitura also provides reasonable accommodations to applicants and employees in accordance with applicable law. Subject to its legitimate business requirements, Tessitura bases all personnel actions, such as recruitment, hiring, training, promotion, transfer, layoff, recall, compensation and benefits, discipline, termination, and educational, recreational, and social programs, solely on an individual’s qualifications, merit and performance.