Remote Director

Summary

Join our team at Two Chairs, a company building a world where everyone has access to exceptional mental health care. We're seeking a Director of Clinical Care who can lead a team and adapt quickly to a rapidly evolving environment.

Requirements

• An active license in clinical psychology (PhD or PsyD from an accredited university) or LMFT/LCSW/LPCC/LMHC/LICSW
• 4 or more years (6 or more years preferred) of experience managing a team, including 2 years experience managing other managers
• Experience leading large (75+ reports), remote, distributed teams in a data-driven and fast-paced/start-up environment
• Exceptional clinical skills: expertise in managing clinical crises, providing substantive case consultation, navigating ethics issues, and providing great client experiences
• Robust critical thinking and problem-solving skills
• Experience and interest in incorporating clinical diagnostic and assessment instruments (e.g., PHQ-9) to monitor client progress and treatment outcomes
• Excellent technology skills: online calendar management and software (e.g., Google Drive sheets, docs, slides)
• Knowledge of and history of maintaining HIPAA standards of privacy and confidentiality

Responsibilities

• Lead a team of Managers and/or Senior Managers and a distributed organization of Clinicians
• Oversee client care within your clinical team and manage staff (e.g., evaluating clinician performance, clinical consultation, crisis management)
• Use data to drive decision making to design and implement Clinician and clinical leader performance and development plans
• Deliver on key performance indicators, including but not limited to utilization, clinician engagement and retention, etc
• Control all aspects of team performance for team(s) within purview including: planning, staffing, budgeting, managing expense priorities
• Direct, design, implement and support company roll-outs of clinical processes and procedures while working collaboratively with cross-functional stakeholders across the company
• Monitor adherence to legal/ethical guidelines, internal policies, and quality standards
• Lead with cultural competency and foster a culture of inclusion and belonging
• Communicate the needs and priorities of the clinical team to internal partners and share progress with clinical team
• Manage a small panel of 1-2 ongoing clients or regular consult sessions to assist in matching with appropriate service and clinician
• Champion the use of technology, data, and feedback-informed care in clinical practice
• Develop and deliver on clinician professional growth and engagement initiatives
• Provide clinical guidance around escalated client issues
• Collaboratively build an exceptional client customer experience
• Lead on company or division strategic initiatives including working with collaborative partners to develop pilots and clinical team roll outs
• Act as a clinical thought leader across departments to influence key stakeholders and move company initiatives forward

Benefits

• Ample paid time off to relax and recharge including a Winter Office Closing: Christmas Day through New Years Day
• Comprehensive medical, dental and vision insurance coverage
• Annual professional development stipend to support your learning & growth (plus monthly time for training too!)
• Annual subsidized company contributions to your healthcare FSA
• Wellness stipend to encourage and support a well-rounded healthy lifestyle
• Full malpractice insurance coverage and licensure fee reimbursement
• Paid parental leave