Remote Director of Revenue Operations

Summary

Join Triple Whale as a hands-on Director of Revenue Operations to lead revenue operations strategy, systems, and processes. You will optimize and align Marketing, Sales, and Customer Success efforts to drive seamless, scalable revenue growth.

Requirements

• Experience: 5+ years in Revenue Operations, within a SaaS company, preferably with experience in eCommerce
• Technical Expertise: Advanced proficiency with Hubspot and experience with other revenue tools (e.g., Gong, Chili Piper, Intercom); familiarity with GA4, SQL, and/or Python is a plus
• Leadership Skills: 3+ years experience managing a revops team. Strong ability to lead cross-functional teams, build alignment, and influence stakeholders at all levels
• Analytical Mindset: Proven track record of developing and optimizing attribution models, full-funnel reporting, and data-driven decision-making
• Project Management: Demonstrated ability to manage complex projects, prioritize tasks, and meet deadlines in a fast-paced environment
• Communication: Excellent verbal and written communication skills, with a knack for problem-solving and strategic thinking

Responsibilities

• Serve as a leader for Revenue Operations, setting strategy for cross-functional alignment between Marketing, Sales, and Customer Success
• Identify and implement process improvements to drive revenue efficiency and effectiveness, working with teams across Hubspot, Chili Piper, Gong, Apollo, and other tools
• Develop and oversee full-funnel reporting, optimizing marketing spend by tracking performance and metrics of paid marketing channels
• Manage lifecycle marketing operations, enhancing communication strategies at each stage of the customer journey to improve retention and conversion rates
• Lead the development of attribution models, lead scoring, and marketing ROI tracking
• Oversee Hubspot operations, ensuring data accuracy, effective sales routing, and campaign ROI tracking for optimized marketing performance
• Establish and manage a system for list uploads and data enrichment to ensure efficient lead handling and accuracy
• Collaborate with Product and Sales teams to drive Product-Led Growth (PLG) initiatives, facilitating a smooth integration between product usage data and revenue operations
• Support event planning and coordination to facilitate data analysis and optimize post-event engagement and sales conversions
• Lead and support the development of customer and affiliate referral programs
• Implement analytics frameworks to assess marketing and sales effectiveness, working to continuously refine strategies based on performance data
• Drive comprehensive reporting across all go-to-market activities to provide actionable insights for senior leadership
• Provide leadership and mentorship to the Revenue Operations team, fostering an environment of growth and accountability
• Actively support team members’ professional development through regular coaching, feedback, and training on industry best practices and tools
• Lead by example, establishing clear expectations, empowering team members, and maintaining a positive, collaborative culture
• Facilitate open communication within the team to drive alignment, goal-setting, and innovative problem-solving