Remote Engagement Manager

Summary

Join Valence as an Engagement Manager and be part of a revolution in leadership development. You'll deploy AI-powered coaching solutions to Fortune 500 clients, build strategic relationships, and drive business outcomes.

Requirements

• 4+ years of professional experience in Investment Banking or Consulting
• Track record of client servicing excellence and high quality delivery for complex senior clients
• Relationship building. Experience building strategic relationships that drive change according to shared priorities
• High-velocity execution. Rapidly translate ideas and strategies into the right outcomes, adapting to changing circumstances with agility
• Problem-solving mindset. Ability to diagnose a variety of problems, break them down into manageable pieces, and put them back together in an impactful way
• Strong collaboration. Proven ability to collaborate with busy leaders at all levels, including the C-Suite, to drive initiatives forward
• Strong organizational abilities.  Proven ability to keep the moving parts of many workstreams on track; natural attention to the small details that make for great experiences
• Exceptional communication skills. Outstanding verbal and written communication skills, including the ability to adjust styles to the audience
• Analytical abilities. Comfort with data (Excel) to organize information in a value-added way
• Self-motivated, adaptable, and resilient. Highly motivated and self-driven, with a strong desire to exceed expectations. A natural sense of urgency and not easily deterred by roadblocks
• Growth mindset. Willingness to embrace challenges, experiment and continuously learn through high-quality feedback and new workstreams
• Passion for our size and stage. Clear motivations for wanting to join an Series A startup focused on generative AI, LLMs and ML and also the topic of Learning and Development, Teams

Responsibilities

• Own the successful deployment of our tools (gen AI) within Fortune 500 enterprise clients
• Meet/exceed financial and strategic business targets related to held accounts
• Build and manage strategic client relationships across all levels of leadership
• Embed deeply in clients from a relationship and programmatic perspective, with strong use cases
• Expand our footprint within a client, with usage and revenue increases YoY
• Execute a consultative methodology to drive client behavior change against priorities
• Collaborate on the presale processes, including piloting, alongside the Sales team
• Lead contract renewal processes, with support from the VP of Sales on negotiations
• Manage the contracting and invoicing processes alongside our operations team
• Contribute to product improvements leveraging deep understanding of client needs
• Identify new opportunities to expand our platform’s impact at our existing clients

Benefits

• Ownership of projects and strategic priorities regardless of seniority in our learning-focused environment
• Strong ties to the executive team, a culture of transparency and engagement with strategic decisions
• Options from day one, which means you will be on the ownership track right away
• Competitive salary and equity packages
• Comprehensive health coverage (medical, dental, and vision) from day 1
• Provision of anything you need to be successful -  learning tools, hardware, office equipment, software, access to a WeWork etc
• 401k optionality for US based employees
• Generous PTO, company-wide R&R shutdowns and paid leave for parents
• A WFH stipend, phone stipend and support to work in a We Work or other space as preferred