Remote Field Service Technical Trainer

Summary

Join our Customer Solutions team and drive high-level technical training and field service to our Value Added Reseller community as a technical trainer and support engineer.

Requirements

• Experience providing training in a technical environment, either onsite setup training or in a classroom
• Experience providing technical support for Additive manufacturing equipment
• Active passport
• Proven experience with Electronic Diagram literacy and diagnostics
• Ability to multitask and work under pressure at times to meet deadlines
• CRM experience Salesforce, Slack , Jira, Confluence is preferred
• Customer service experience
• Ability to work in a team-focused, deadline-driven environment
• Strong project management skills with the ability to juggle multiple projects, organise and prioritise, and respond quickly to changes
• Understanding of and enthusiasm for working across multiple cultures and time zones
• Self driven, with the ability to take ownership of support cases while working within a team
• Excellent communication and analytical skills
• Excellent spoken and written English. Fluency in other languages is a plus

Responsibilities

• Provide technical training and support to our Reseller Partners
• Oversee and assist with 3D Printer Installations at Customer Sites
• Mentor, evaluate, and certify the skills of the Reseller Installers for future solo work
• Attending meetings and trainings to maintain familiarity with current product
• Provide follow-up support and engagement for Resellers you have engaged with
• Update installation and troubleshooting documentation

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Parental leave
• Commuter benefits
• Open PTO policy