Remote General Manager

About Us

AppHub’s mission is to continue to create software to advance the future of commerce. We’re achieving this by delivering and building upon a comprehensive suite of ecosystem leading apps all providing unparalleled customer support that helps e-commerce businesses reach new heights.

Our comprehensive product lineup encompasses 25 individual solutions that cater to various aspects an eCommerce retailer will need such as reviews, conversion, marketing, and shipping, all of which are compatible with both Shopify and non-Shopify platforms. Our integrated and bundled solutions deliver a smoother experience for retailers at any stage of their journey.

Joining the AppHub global team is an incredibly exciting opportunity right now. We are currently on an exceptional trajectory of growth and investment, fueled by our unwavering commitment to providing the highest quality products in the eCommerce marketplace.

What’s the opportunity?

We are seeking a dynamic General Manager to lead our remote Vietnam Country Operations. The candidate will be responsible for driving business performance, ensuring operational excellence, and fostering a culture of collaboration across all departments in a fully remote setting. This role requires a strong leader with extensive experience in SaaS, the ability to resolve cross-departmental issues effectively, and alignment with the company’s strategic objectives and local cultural nuances.

What you’ll do:

• Leadership & Strategy: Centralize all information related to the country’s general operations. Provide strong leadership as the local leader for remote teams, ensuring high levels of engagement, communication, motivation, and performance.
• Customer Focus: Ensure the site and product’s operations align with customer needs and expectations, driving high levels of customer satisfaction, while maintaining relationships with key customers.
• Financial Oversight: Monitor financial performance and implement corrective actions as needed.
• Compliance & Risk Management: Work closely with HR to ensure all operations comply with local laws and regulations. Identify potential risks and develop mitigation strategies to safeguard the business.
• Cross-Departmental Collaboration: Act as a central point of contact and mediator between departments, fostering a collaborative work environment. Proactively identify and resolve cross-departmental issues that may impact the site and product’s overall performance. Ensure effective communication and cooperation between departments to achieve seamless operations.
• Operational Management: Oversee day-to-day operations to ensure efficiency, quality, and cost-effectiveness across our remote team. Drive continuous improvement initiatives to enhance operational processes and achieve business goals. Implement key performance indicators (KPIs) and metrics to monitor and drive site performance.
• Cultural Adaptation & Alignment: Adapt and integrate global corporate culture with local practices, ensuring a cohesive work environment, fostering a culture of respect, inclusion, and mutual understanding across diverse teams.
• Innovation & Change Management: Lead change management initiatives to drive innovation, adaptability, and continuous improvement.
• Technology & Digitalization: Lead efforts in technology integration and digital transformation to enhance operational efficiency and competitiveness.
• Stakeholder Management: Maintain strong relationships with key stakeholders, including regional and global leadership, clients, and suppliers. Represent the Vietnam site and product in meetings with external stakeholders and regional leadership.
• Travel Requirements: Be prepared to travel frequently within Vietnam and internationally as required (US, UK, Australia).

What you’ll need:

• Bachelor’s degree in Business Administration, Management, or a related field. An MBA or equivalent advanced degree is preferred.
• Minimum of 10 years of experience in a senior management role, with a proven track record of leading cross-functional remote teams.
• Strong experience and knowledge in SaaS, including product management, integration, and industry trends.
• Strong problem-solving skills and the ability to resolve complex issues across multiple departments.
• Excellent communication and interpersonal skills, with the ability to influence and inspire others.
• Experience in the eCommerce industry is preferred.
• Fluency in English and Vietnamese is required.

Why Choose AppHub?

• Culture: You will be part of a culture of innovation, empowerment, collaboration and fun!
• People: Our global team is made up of individuals with an entrepreneurial spirit and enthusiasm for their work.
• Industry: You’ll be part of the E-commerce SaaS industry that’s set to experience rapid growth and expansion in the next five years.
• Compensation: You will be provided with a competitive compensation package.

Benefits:

• 100% Remote Culture: Work from anywhere that brings you happiness.
• Performance-based Year-End Bonus: Recognizing and rewarding your contributions.
• Time Off: 20 days/year, in addition to Vietnam holidays.
• MacBook provided.
• Collaborative Events: Offline meet-ups, monthly gatherings.
• Health and Wellness Benefits: Generali Health Care Insurance after successful probation, annual check-up.
• International Exposure: Enhance expertise and communication skills.
• Supportive Team: Work with talented and friendly team members.