Remote Senior Implementation Specialist

Summary

Join Lucid Software as a Senior Implementation Specialist and play an integral role in setting up customers for long-term success by providing best-in-class onboarding experiences, developing customer understanding, and delivering technical solutions. The role requires strong academic performance, client-facing experience, and technical aptitude. A hybrid workplace with remote work options is available.

Requirements

• Bachelor's degree with strong academic performance
• 2+ years of experience in a client-facing role; preferably in an implementation, implementation consulting, customer success, technical solutions, or technical support capacity
• Experience in a technical field (e.g., engineering or IT), or strong technical aptitude and passion to become a subject matter expert on the Lucid suite of products and our partner integrations
• Strong organization and attention to detail
• Strong communication skills, both written and verbal, with the ability to create and deliver technical presentations that explain complex subjects to non-technical end users

Responsibilities

• Provide a best-in-class onboarding experience for Lucid customers across all segments
• Develop an understanding of your customers’ business objectives and success criteria, as well as a strategy for supporting the customer in achieving those objectives through successful implementation of the Lucid suite of products
• Engage directly with stakeholders inside customer organizations to deliver a variety of customized, technical professional service offerings in a professional, timely, and profitable manner
• Serve as a subject matter expert through the successful delivery of technical solutions within broader implementation projects, including (but not limited to) customer migrations, SSO and SCIM configurations, integrations, account consolidations, etc
• Align early with account teams, and prospective customers, in order to appropriately scope projects and set correct expectations
• Re-engage, when necessary, with customers post-implementation to execute on new, or previously identified, initiatives that may require technical configuration and/or migration support

Preferred Qualifications

• Experience in a technical field (e.g., engineering or IT), or strong technical aptitude and passion to become a subject matter expert on the Lucid suite of products and our partner integrations
• Experience in one or more of the following areas is a plus: innovation, organizational agility, software architecture, digital transformation, cloud migration, product development, digital transformation, change management, Hybrid work, etc
• Previous experience working in a SaaS environment or large enterprise, preferably in a client-facing position
• Experience enabling and integrating with third-party SSO identity providers (e.g., Okta, Azure, OneLogin, etc.)
• Empathy and a passion for problem-solving
• Outstanding task management skills across a varied set of responsibilities in a fast-paced, high-volume environment
• Ability to thrive in a fast-paced, start-up-type environment
• Bias towards finding solutions vs. shutting down ideas
• Ability to drive complex projects to completion